Secure Online Payments

You can pay for your order through most major credit cards (Visa and MasterCard) as well as Cash on Delivery.

Some international cards might not be accepted by our payment gateway.

Not to worry, it’s okay to change your mind! To cancel your order, please open the mybasket.ae dashboard, then choose the order you’d like to cancel followed by ‘View Order Details’ and then choose the ‘Cancel Shipment’ option. Thereafter, you will get a confirmation message that the order has been cancelled. We only charge your card once your order has been dispatched therefore, if you’ve received a message from your bank, kindly note that this is only an authorised amount and will be released once your order is cancelled. This may take up to 20 working days to reflect onto your card based on your preferred banking partner.

Yes. We take the utmost care with the information that you provide us when placing an order on our website mybasket.ae

When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer that means it's protected from hackers and criminals. All data is hosted by the MasterCard payment gateway. NO credit card details are stored within our systems or computers it’s one more assurance that when you place an order with mybasket.ae, it's absolutely secure.

You can save your card details. We securely use the tokenisation method so we do not store any of your card details. While saving your card details, your next purchase is made even easier!

Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and the e-mail summary of your order.

There are NO hidden charges when you make a purchase on mybasket.ae. The price you see on the product page is exactly what you pay. Delivery charges may vary depending on the type of item you shop.

We accept the following payment methods: credit cards (Visa and MasterCard), PayPal and Cash on Delivery.

Credit cards: we accept payments made using Visa and MasterCard. To pay using your credit card, after accepting the Terms and Conditions, you will be redirected to our secured payment gateway page. You will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to your bank's page for entering the online 3D secure password according to the terms of your bank. Please wait till the page comes back to the order confirmation.

Debit cards: We accept payments made using Visa and MasterCard. To pay using your debit card, after accepting the Terms and Conditions, you will be redirected to our secured payment gateway page. You will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to your bank's page for entering the online 3D secure password according to the terms of your bank. Please wait till the page comes back to the order confirmation.

Cash on Delivery: If you are not comfortable making an online payment on mybasket.ae, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online. The maximum order value for Cash on Delivery (COD) payment is 2500 AED. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment. Only Arab Emirates Dirhams (AED) are accepted.

For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.